If you are just getting started, read our setup guide first. If you have any questions that do not get answered here or in the guide, please do not hesitate to contact us at firstname.lastname@example.org.
Yes we ship to all countries.
This depends on where you are living. If you live in EU, you are already covered, and if outside EU, it will be your local rules that decide.
We aim to ship as quickly as possible, and your product will be shipped within 2 days. Goods shipped within Denmark will be sent with Post Danmark, and will normally take 1 - 2 days, depending on where you live within the country. Goods to countries within the EU and countries outside of the EU will be sent via Royal Danish Mail, and delivery may take up to 12 business days, depending on where you are located.
Yes, we accept the following cards; Dankort, MasterCard, Maestro, Visa, Visa Electron and JCB.
No, we don’t accept payment with PayPal for the time being.
Yes, please see returns under terms and conditions for more detail. Be aware that we can only do refunds to the card you used when you ordered and paid.
Yes, you can - this is an option when you check out of shop.sensorist.com.
Yes, one gateway can support up to 100 sensors.
Yes from our shop.
It's used during setup when paring the sensor with the gateway.
In daily operations pressing the sensor button once will send an instant measurement. If you have notifications enabled you'll receive the measurement via mail or app push notification.
Holding down the button will reset the sensor to its factory defaults.
Yes they can be used outside. No, they are not waterproof, so they need to be under cover, e.g. a roof.
Yes, they can endure warm or cold weather, as long as they do not get wet. Temperature range from -35 °C / -22 °F to 60 °C / 140 °F.
Yes, we have a standard two-year warranty. Please see here for more detail.
Normally one year or more, but it depends on the temperature. Very cold temperatures could shorten battery life. The sensors use 2 AAA-batteries so they are easy to replace.
We'll automatically send you a notification when the batteries need replacement.
950 meters line-of-sight.
Please get in touch with us at email@example.com regarding this.
The app requires iOS 9 or newer.
Yes, but only as a scaled iPhone app.
Yes, we have a native Android app. You can download it from Google Play.
Yes, we have a REST API to query your devices and measurements.
Your sensors will keep collecting data for at least 5 hours, and when power returns to your gateway the collected data will get delivered.
Your sensors and gateway will keep collecting data for at least 30 hours (varies, depends on the number of installed sensors), and when connectivity returns to your gateway the collected data will get delivered.
Press the button and hold it for 10 - 15 seconds until the LED turns red. Remember that you will need to re-associate it with a gateway as you did when you first installed it.
Make sure the plug is fully inserted. Then press the sensor button once to have the probe detected.